Policies
Policies & Customer Information
Welcome to CellCare NYC.
We believe every customer deserves clear, transparent information before purchasing a product or booking a wellness session. This page provides an overview of our most important policies. For complete details, please refer to the individual policy pages.
1. Terms of Service
By using our website, booking an appointment, or purchasing any CellCare NYC product, you agree to our Terms of Service.
Our Terms of Service explain:
• Your rights and responsibilities
• How orders are accepted and processed
• Pricing, payments, and promotions
• Website usage
• Intellectual property
• Limitation of liability
• Other important legal information
Please review our full Terms of Service before completing your purchase.
2. Privacy & Data Protection
Your privacy is important to us.
Our Privacy Policy explains:
• What personal information we collect
• How we use your information
• How your data is stored and protected
• When information may be shared with trusted service providers
• Your privacy rights where applicable
We are committed to protecting your personal information and handling it responsibly.
3. Shipping Policy
We work hard to process and ship every order as quickly and safely as possible.
Our Shipping Policy includes:
• Order processing times
• Shipping methods
• Estimated delivery times
• Shipping costs
• Tracking information
• Lost, delayed, or damaged shipments
International shipping times may vary depending on customs clearance and local delivery services.
4. Returns & 2-Year Warranty
Most CellCare NYC wellness devices are custom-made to order.
For this reason:
• Orders already in production cannot be cancelled.
• Returns are generally not accepted for change of mind or incorrect product selection.
Every eligible CellCare NYC wellness device includes a 2-Year Limited Warranty covering manufacturing defects under normal use.
The warranty does not cover:
• Accidental damage
• Improper use
• Unauthorized repairs or modifications
• Normal wear and tear
Please review our complete Return & 2-Year Warranty Policy before purchasing.
5. Appointments & Cancellations
Appointments at our New York showroom and partner locations are available by reservation.
Our Appointment Policy explains:
• How to schedule a consultation
• Rescheduling and cancellation procedures
• Late arrival policy
• No-show policy
• Consultation availability
We recommend arriving on time to ensure you receive your full appointment experience.
6. Product Use & Wellness Disclaimer
CellCare NYC products are designed to support general wellness and healthy lifestyles.
However:
• They are not intended to diagnose, treat, cure, or prevent any disease.
• They are not a substitute for professional medical advice, diagnosis, or treatment.
• Always consult your physician before beginning any wellness program if you have an existing medical condition, are pregnant, nursing, or taking medication.
• Always use our products according to the provided instructions and safety guidelines.
7. Contact Us
If you have questions about any of our policies, we're happy to help.
CellCare NYC
📍 New York, NY, USA
📱 WhatsApp: +1 (347) 513-2322
Please visit our Contact Us page if you need additional assistance.
Policy Notice
This page provides a general overview of CellCare NYC policies for your convenience.
Individual policy pages contain the complete terms and conditions governing each topic. In the event of any inconsistency, the detailed policy page shall take precedence.
By using our website, booking appointments, or purchasing products from CellCare NYC, you acknowledge and agree to these policies.
Self Care Starts with Cell Care.