Shipping Policy
Shipping Policy
Fast, Reliable & Secure Shipping
At CellCare NYC, we are committed to preparing and shipping your order carefully and efficiently. Every order is inspected and packaged with care before shipment.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Custom-made, special-order, backordered, or professional equipment may require additional preparation or production time. When applicable, estimated timing will be communicated before shipment.
Processing time is separate from carrier transit time.
United States Shipping
Standard Shipping: Free
Expedited shipping may be available for selected products and destinations at checkout for an additional charge.
Shipping availability and delivery speed may vary depending on:
• Product size and weight
• Delivery destination
• Shipping carrier
• Service level selected
• Special handling requirements
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and transferred to the shipping carrier.
Delivery times may vary depending on destination and carrier service.
Carrier delivery estimates are not guaranteed by CellCare NYC.
Weather, holidays, carrier delays, transportation disruptions, incorrect addresses, and other circumstances outside our control may affect delivery times.
Professional Equipment & Large Orders
Certain hydrogen wellness systems, professional equipment, or larger orders may require special shipping arrangements.
Additional freight, insurance, signature confirmation, or special handling may apply.
For larger professional systems, CellCare NYC may contact you before shipment to confirm delivery information and any special requirements.
Tracking Information
When tracking is available, shipment information will be provided after your order has been dispatched.
Please allow time for the carrier’s tracking system to update after a shipping label has been created.
Customers are responsible for monitoring tracking information and making appropriate arrangements to receive their shipment.
Delivery Address
Please carefully review your shipping address before completing your order.
Customers are responsible for providing a complete and accurate delivery address, including apartment, suite, unit, floor, or business information when applicable.
If an order has already shipped, we may not be able to change the delivery address.
Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.
Delivered but Missing Packages
If tracking shows that an order was delivered but you cannot locate it, please first:
• Check the delivery location carefully
• Ask household members, office staff, neighbors, building management, or reception personnel
• Review any delivery photo or carrier notes
• Contact the shipping carrier
If the package is still missing, please contact CellCare NYC and we will help you review the available shipping information.
Carrier investigations and claims are subject to the carrier’s policies and procedures.
CellCare NYC cannot guarantee reimbursement for packages confirmed by the carrier as successfully delivered.
Lost or Delayed Shipments
Occasionally, shipping carriers may experience delays or disruptions.
If tracking has not updated for an unusual period of time, please contact us so we can help review the shipment.
When appropriate, a carrier investigation or claim may be initiated.
Resolution times depend on the shipping carrier and may be outside CellCare NYC’s direct control.
Damaged Shipments
Please inspect your order promptly after delivery.
If an item arrives visibly damaged, please contact CellCare NYC as soon as possible and provide:
• Your order number
• Photographs of the shipping carton
• Photographs of the shipping label
• Photographs of the damaged product
• Photographs of the interior packaging
• A brief description of the damage
Please retain all original packaging until we confirm the next steps.
Damage claims may be subject to carrier inspection and reporting deadlines.
International Shipping
International shipping may be available for selected products and destinations.
Availability depends on the product, destination country, shipping restrictions, voltage or technical compatibility, and applicable regulations.
Please contact CellCare NYC before ordering professional equipment for international delivery.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated in writing, these charges are the responsibility of the recipient and are not included in the product or shipping price.
CellCare NYC does not control customs processing times or charges imposed by foreign authorities.
Shipping Restrictions
Some products may not be available for shipment to certain countries, states, territories, or locations because of carrier restrictions, product specifications, local regulations, or other requirements.
If we are unable to ship an order to the requested destination, we will contact you.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to assist before the order enters fulfillment.
Once an order has been processed, packed, or shipped, cancellation or address changes may no longer be possible.
Questions About Shipping
For questions regarding an order or shipment, please contact:
CellCare NYC
Email: info@cellcare.nyc
Website: www.cellcare.nyc
Please include your order number when contacting us about an existing purchase.
Important Note
Shipping, processing, and delivery estimates are provided in good faith but may vary due to circumstances outside the control of CellCare NYC.
We appreciate your patience and will make reasonable efforts to assist with shipping-related concerns.
Self Care Starts with Cell Care.