Privacy policy

📜 CELLCARE NYC — PRIVACY POLICY (FULL VERSION)

Last updated: January 2026

1. Introduction

This Privacy Policy describes how CellCare NYC (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or engage with our services.

By using our site, you agree to the practices described in this policy.

2. Information We Collect

A. Information You Provide Directly

We collect personal information that you enter on our website, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (handled securely by third-party processors)

  • Order history

  • Messages or inquiries sent via contact forms

B. Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring URLs

C. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable website functionality

  • Analyze site traffic

  • Improve user experience

  • Support marketing and retargeting

3. How We Use Your Information

We use the information collected for:

  • Fulfilling orders and processing payments

  • Sending order updates and confirmations

  • Providing customer support

  • Improving website performance

  • Detecting fraud or security issues

  • Marketing and promotional communications (with consent)

  • Analytics and remarketing

4. Analytics and Remarketing

We use Google Analytics, Shopify Analytics, and similar tools to understand how visitors interact with our site.

These tools may track:

  • page views

  • time on site

  • device type

  • interactions

We may use analytics data for:

  • improving website layout and performance

  • optimizing marketing campaigns

  • measuring effectiveness of advertising

You can opt out of Google Analytics tracking by using Google’s opt-out browser add-on.

5. Sharing of Personal Information

We do not sell your personal data.

We only share information with:

  • Shopify (store platform and hosting)

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers (for delivering orders)

  • Email marketing providers

  • Analytics providers

These partners are authorized to use your data solely for performing services on our behalf.

6. Data Security

We implement security measures to protect your information, including:

  • encrypted payment processing

  • restricted access to customer data

  • secure server environment

  • SSL encrypted website

No method of transmission is 100% secure, but we follow industry-standard practices.

7. Marketing Communications

If you subscribe to our newsletter or provide your email during checkout, you may receive updates, promotions, or product news.

You can unsubscribe at any time by clicking the link in our emails.

8. Your Rights

Depending on your location (EU, UK, California), you may have:

  • the right to access your data

  • the right to request deletion

  • the right to request correction

  • the right to opt-out of marketing

  • the right to restrict processing

To exercise these rights, contact us at:
📧 support@cellcare.nyc

9. Data Retention

We retain your personal information only as long as:

  • required to complete your orders

  • required by law

  • necessary for business purposes

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

11. Children’s Privacy

Our products and website are not intended for individuals under 18.
We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically.
The “Last updated” date will reflect any changes.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

CellCare NYC
📧 support@cellcare.nyc
🌐 www.cellcare.nyc